| The principals for the after-sales service
1.Our company provides the products that are the OEM productions, in line with quality standards of the state, industry and producers and the first hand new goods with the formal Quality Assurance Certification and packing lists referring to the relevant information and tools to the users.
2.We are responsible for the installation and testing of the products.
3.We will give free repair for any of our products, which has the non-users’ fault in the quality assurance period; and we will just ask for the cost of the material if out of the period. You may enjoy a lifelong maintenance
4.In the quality assurance period, our company provides door-to-door free services.
5.Other preferential services, the measurement of the after-sales service, or the matters need the explanation
·In addition to the necessary accessories, we also give the manuals of the maintenance and the installation.
·Our company provides the lifelong free upgrade for the central control system software.
The after-sales service process
The standards of the after-sales service
※We require the neat and clean clothes, civilized language, and the kind and patient answers to the questions raised by the customer.
※The tool bag should be neat, clean and orderly displayed during the service.
※Give the smile services, meet the most critical needs of the users, and stand in the customers shoes as well
※After the service, the scene should be cleaned; the tools and the boiler should be wiped.
※After the service, the "customer service tracking" needs to be completed with the confirmation and the signature of the customer in order to make the file of the users.
※After the cost of the service, an efficient receipt or invoice is needed. |
